Eight in ten (80%) of the global workforce are in frontline roles, yet many communication tools have been designed with desk-based workers in mind. Adding to the complexity, workers’ roles have become more varied, with both desk-based and frontline workers expecting simplicity from their work-based communication tools.
Communication Tools are Failing a Mobile, Frontline Workforce
Communication tools are the backbone of how people work, shaping how teams connect and share information, do work, and support customers. Getting this ‘right’ is essential, especially as workforces become more distributed.
About Mitel
Mitel is a global leader in business communications, helping organizations connect and collaborate more effectively. Mitel supports hybrid environments that combine on-premises and cloud solutions, giving businesses the control and flexibility they need to modernize workforce communications. Mitel works with organizations across multiple industries to simplify communication, support diverse workforce needs and help them get more value from emerging technologies such as AI. For more information, visit www.mitel.com.
